egton professional^® provides our customers with a complete support solution, inside and outside of traditional working hours. As we also provide the warranty services for the equipment we supply, you are not left alone once the equipment has been delivered. Instead, there is a whole team of experienced and qualified customer service, support and technical staff on hand if you need them.

Telephone Support Centre

Egton’s Telephone Support Centre provides a low-rate telephone number for the reporting and escalating of IT incidents or problems. Manned by 50 highly-trained customer advisors, Egton Professional is ready to provide callers with effective, fast and responsive answers to their questions.

Managed engineering service

This is a proactive and reactive support service provided by local, on-site technical consultants, supplied and managed by Egton. Our managed engineering consultants are equipped with a vehicle, tools and equipment and are supported by our technical centre and workshop resources. Their aim is to make sure that your IT hardware and infrastructure is always available, and ready to use.

net-runna

net-runna is a suite of software tools that can dramatically reduce the cost of deploying and managing IT. net-runna’s data back-up, automatic self-healing and ability to restore non-bootable or corrupted computers within minutes, provides the perfect solution to your IT continuity strategy.

Service Centre

Egton is accredited by a number of best-of-breed IT manufacturers as an authorised warranty provider. This means Egton can supply, install and maintain equipment using qualified in-house resources, significantly reducing turnaround time for complex repairs, ensuring any equipment downtime has a minimal impact on your core business activities. The warranty repair centre has consistently been recognised by Hewlett Packard as the best it has in the UK.

scaleable

egton professional can offer our customers three different support service levels, or a bespoke solution to meet your exact needs:

Gold

Our ultimate support pack; gold customers benefit from access to Egton’s Telephone Support Centre, the net-runna suite of software continuity tools, dedicated managed engineers and, for those repairs that cannot be undertaken on-site, Egton’s Service Centre.

Silver

Egton’s silver customers are supported by Egton’s Telephone Support Centre, the net-runna suite of software continuity and remote diagnostics tools and Egton’s in-house Service Centre.

Bronze

Bronze customers are able to use Egton’s Telephone Support and Service Centres.

Features:

• Egton’s 50 telephone support advisors are ready to support you.
• Egton’s in-house warranty repair centre has consistently been voted Hewlett Packard’s number one service centre in the UK.
• A nationwide network of highly-trained engineers.
• Competitive hardware deals.
• Online fault-logging system allows faults to be reported when the Egton Telephone Support Centre is closed.
• Web-based reporting tool to view status of incidents reported.