Press Release: 12 August 2008
Harlow District Council Chooses Egton As Support Partner
Harlow District Council has selected Egton as their new partner to provide a comprehensive range of IT Help Desk, Desktop and Network support services.
Egton’s successful bid was due to value for money, proven capability and an extensive range of value-added services. Under the contract, Egton will also provide consultancy and guidance to Harlow District Council with the aim of helping the organisation to achieve the prestigious ITIL accreditation over the next two to three years.
The Egton national ICT Help Desk, staffed by over 50 skilled IT technicians, manages over 4,000 reported fault incidents per week and resolves 92 per cent of these issues within the first call. This service, accredited to ISO20000 and ITIL, utilises a number of Egton developed Help Desk management and knowledgebase applications that are available to IT customers within Harlow District Council to help improve efficiency and service levels.
Lee French, Harlow District Council’s Senior ICT Manager, said: "We are very excited by this partnership arrangement, which we see as key to our ICT strategy: supporting the Council’s continued delivery of high performing customer-focused services, via efficient and reliable ICT systems and infrastructure, provided by a first-class, professional ICT service. We believe the contract offers exceptional value. Egton have impressed us with their desire to work with us in delivering high quality services."
Paul Banks, Business Development Director at Egton, said: "Egton is delighted to establish this partnership with Harlow District Council and feel that the contract demonstrates our ability to provide value-added services to Local Authorities. Everyone involved with this contract at Egton looks forward to working closely with the council to help design and enhance ICT services, in support of community service objectives."
For further information or please contact:
Paul Banks, Egton on 0113 203 1669 or email paul.banks@e-mis.com
